سياسة الاستبدال والاسترجاع..

Return and Exchange Policy – Varlan Store At Varlan Store, we are committed to providing the best experience for our customers, so we offer a return and exchange service according to the following conditions: First: Return and Exchange Period Requests for exchange or return can be made within 7 days from the date of receipt of the order. Second: Conditions for Return and Exchange The product must be in its original condition, unused, and with all its accessories. The fabric must be in the same condition as upon receipt, without cutting or damage. The policy covers only the product, not the attached accessories. Contact customer service via WhatsApp: 966552823363. Third: Shipping Fees The store bears the shipping fees in the following cases: Manufacturing defect. Error in the order. Shipment delay of more than 20 days. The customer bears the shipping fees in other cases. In case of non-receipt of the shipment and its return to the store: The customer bears the re-shipping or cancellation fee of 50 SAR. Fourth: Return Policy Request for exchange via WhatsApp. Exchange fee: 30 (unless due to an error from the store). A shipping label will be sent to the customer. The customer must print the shipping label and deliver the product to the nearest courier branch. After receiving and inspecting the product: If it meets the conditions, the replacement will be shipped within 2–6 days. If it does not meet the conditions, the request will be rejected and the shipment returned to the customer. Fifth: Refund Policy Request for refund via WhatsApp. Refund fee: 30 (unless due to an error from the store). A shipping label will be sent to the customer. The customer must print the shipping label and deliver the product to the nearest courier branch. After receiving and inspecting the product: If it meets the conditions, the amount will be refunded according to the payment method. If it does not meet the conditions, the request will be rejected and the shipment returned to the customer. Notes: Cash on delivery fees (15 SAR) are non-refundable. Payments via (Mada / Visa / MasterCard): will be refunded within 10 working days (excluding weekends and official holidays). Payments via (Tabea / Tamara): will be canceled through the service provider within 10 working days. Sixth: Exceptions Fabric pieces are not replaceable or refundable unless in their original condition and packaging. Underwear is not returnable or exchangeable. Requests for personal use items (retail only). The store has the right to cancel any large quantity order (wholesale). Seventh: Order Cancellation The store has the right to cancel the order without prior notice in the following cases: Product unavailability. Technical system malfunction.